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Ugggh! Forgot to go thru Ebates...made Sephora order...called immediately to cancel...was told already in process!

Started 1325036614.957 in Beauty Banter | Last reply 1325040040.187 by claudia___anne
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I had Ebates pulled up but also had Sephora pulled up...accidentally went through the Sephora site and completed order. I called CS immediately and was told that I couldn't cancel because it was already "in process"...sent to fulfillment center. I told her that there was no way it was being fulfilled because the order would not even ship out until at least 2-3 days (maybe more) based on every order I've ever made with them. She said the "information" had been sent and they have no way to communicate with them. That's unbelievable...in this day and age of computers...unbelievable.

What can I do? It's only about $3.00, but $3.00 is still money! I guess I could make the whole order again, then return one of the orders to the store. I know they'll roll their eyes at me if I do that! I can't believe they can't cancel the order...we're talking about a two-minute time frame from when I ordered to when I called!!

Uuggghh! I can't believe I did that!

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santorini1325036945.8177177 PostsRegistered 1/26/2007

Nothing you can do now. It has happened to a lot of us. It's not worth returning/ordering again. This experience will just make you remember to go through the rebate sites in the future.

AnnMarie-11325037031.1533613 PostsRegistered 7/15/2007Western NY

Did you pay for shipping? If you did, they will not refund shipping if you send it back (like if you do a re-order). I do not like this policy, same goes for if you return to store, no refund on original shipping.

I know what you mean, $3 is $3!

55 now, light-med skin tone, dark blonde hair, blue eyes

crush1325037145.782132 PostsRegistered 10/7/2005NC
On 12/27/2011 AnnMarie-1 said:

Did you pay for shipping? If you did, they will not refund shipping if you send it back (like if you do a re-order). I do not like this policy, same goes for if you return to store, no refund on original shipping.

I know what you mean, $3 is $3!

Actually I received free shipping; my order was well over $50. I bet I don't forget to go through Ebates the next time I order though!!

Karena1325039989.655582 PostsRegistered 6/30/2008Bay Area, California

They did the same thing to me, when I forgot to use Mr. Rebates. As soon as I hit "place order," I called, and they said there was no way to cancel the order.

claudia___­anne1325040040.1877486 PostsRegistered 7/5/2011Arizona

Oh no.

At least the bonus wasn't 8 percent today.

"Who are you to tell a woman what she can or can't do with her body?" Melliezap

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