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For Those of You Who Have Experienced Hair Loss or Other Reactions with Wen . . .

Started 1315057338.61 in Beauty Banter | Last reply 1318863611.99 by puglet1

I experienced hair loss from Wen. I had an interesting e-mail conversation with a manager from Chaz Dean Studios over the course of several days last week. After providing my history and experience, the manager responded, "It seems like you had an allergic reaction to Wen." I asked if Chaz Dean was aware of the considerable incidence of adverse reactions to Wen and, if so, if anything was being done to address this issue. I also asked if the company had been able to identify a "suspect" ingredient(s) as far as any studies they might have undertaken.

The manager responded, "Our efforts to look into the hair loss issue began a couple of years ago when we began to see an increase in the number of on-line complaints" and that they "are aware of a number of people making this claim, however, they have not been able to replicate the condition in their own testing." He added, "Because we have not been able to replicate the problem, we are at a bit of a standstill." But, "We are doing what we can to see if there is any link." The manager also said, "It is problematic that not enough people have called the company to provide more personal information (history and experience) for investigative purposes." And, "Should we ever find a connection to ingredients in Wen and hair loss, appropriate measures will be taken."

I tried to pin the manager down as far as what might be the suspect ingredient (so that I could avoid it in the future), but the manager would not respond. The manager suggested to me that something as simple as changing shampoos may be enough to trigger hair loss, which is why the manager thinks some people may be experiencing hair loss when switching to Wen. I explained to the manager that my hair loss began several months after switching to Wen, and also that I had switched shampoos many times in my lifetime without losing hair.

All in all, I was pleased with our conversation. I felt that the manager was aware, concerned, and sincere. It should be noted this was not my experience when I contacted Guthy-Renker -- they were extremely hostile and defensive.

I would ask that anyone who has experienced hair loss or some other adverse reaction from Wen to go to Chaz Dean's official web site and contact them either via e-mail or by phone to describe your personal experience. This will go a long way towards helping to identify the culprit and, hopefully, keep others from having to experience any bad reactions. Thanks everyone!

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Zoologist1315057499.7436013 PostsRegistered 9/3/2010

Great post. Was afraid it was going to be yet another one just asking if anyone else had lost hair when using this toxic stuff.

Last edited on 9/7/2011

betteb1315058278.31715745 PostsRegistered 1/1/2008The Land of Oz

Thank you so much for posting this. It's good to know that they really do realize there is a problem.

Hopefully this will stop some of the "hate" posts from people accusing posters who have had problems of not using the product correctly or even flat out lying about their hair loss.

I will email them today.

,
"Though nothing can bring back the hour
Of splendour in the grass, of glory in the flower;
We will grieve not, rather find
Strength in what remains behind;" Wordsworth

Stasia 41315058415.87553 PostsRegistered 8/17/2011

Wow, thanks barc! This is a very informative post -- it gives me a lot to think about. I hope all those people call or write in. That could only be helpful for everyone else!

mom431315058765.9831126 PostsRegistered 4/26/2005

Thank you for the information.

The first few days of using Wen - once I figured out which formula didn't cause an irritation to my eyes - I noticed more hair than usual in the drain. After the first week I noticed that the hair loss has stopped. I wonder if maybe the initial change in shampooing formulation caused.

Feathers f­rom Heaven1315060788.257881 PostsRegistered 3/17/2009

I'm glad that they were polite enough to listen. Yes, I did have hair loss and very greasy hair after using it about 3-4 times. I'm going to check out his site. I'll never use it again. And............I did use it properly. We all can't be making this stuff up!!!

pistolino1315061155.7931958 PostsRegistered 7/4/2011

I always wondered why people would invest hours in arguing that WEN made them bald here on the Q message boards when the correct thing to do would be to contact the company.

Q is making money - why would they do anything for you?

Someone I love had Alzheimer's :(

betteb1315061367.58315745 PostsRegistered 1/1/2008The Land of Oz

Just wanted to say that I did email them and I will post back any reply I get.

,
"Though nothing can bring back the hour
Of splendour in the grass, of glory in the flower;
We will grieve not, rather find
Strength in what remains behind;" Wordsworth

betteb1315061560.9815745 PostsRegistered 1/1/2008The Land of Oz
On 9/3/2011 The Dragon said:

I'm glad that they were polite enough to listen. Yes, I did have hair loss and very greasy hair after using it about 3-4 times. I'm going to check out his site. I'll never use it again. And............I did use it properly. We all can't be making this stuff up!!!

Please do email them. I did. customerservice@chazdean.com

,
"Though nothing can bring back the hour
Of splendour in the grass, of glory in the flower;
We will grieve not, rather find
Strength in what remains behind;" Wordsworth

Feathers f­rom Heaven1315061690.06881 PostsRegistered 3/17/2009
On 9/3/2011 pistolino said:

I always wondered why people would invest hours in arguing that WEN made them bald here on the Q message boards when the correct thing to do would be to contact the company.

Q is making money - why would they do anything for you?

Maybe you answered your own question?

Feathers f­rom Heaven1315061888.163881 PostsRegistered 3/17/2009

betteb,

Thanks.....I will right now!

shoptillId­rop1315061986.69399 PostsRegistered 10/25/2006Michigan
On 9/3/2011 barc said:

I experienced hair loss from Wen. I had an interesting e-mail conversation with a manager from Chaz Dean Studios over the course of several days last week. After providing my history and experience, the manager responded, "It seems like you had an allergic reaction to Wen."I asked if Chaz Dean was aware of the considerable incidence of adverse reactions to Wen and, if so, if anything was being done to address this issue. I also asked if the company had been able to identify a "suspect" ingredient(s) as far as any studies they might have undertaken.

The manager responded, "Our efforts to look into the hair loss issue began a couple of years ago when we began to see an increase in the number of on-line complaints" and that they "are aware of a number of people making this claim, however, they have not been able to replicate the condition in their own testing." He added, "Because we have not been able to replicate the problem, we are at a bit of a standstill." But, "We are doing what we can to see if there is any link." The manager also said, "It is problematic that not enough people have called the company to provide more personal information (history and experience) for investigative purposes." And, "Should we ever find a connection to ingredients in Wen and hair loss, appropriate measures will be taken."

I tried to pin the manager down as far as what might be the suspect ingredient (so that I could avoid it in the future), but the manager would not respond. The manager suggested to me that something as simple as changing shampoos may be enough to trigger hair loss, which is why the manager thinks some people may be experiencing hair loss when switching to Wen. I explained to the manager that my hair loss began several months after switching to Wen, and also that I had switched shampoos many times in my lifetime without losing hair.

All in all, I was pleased with our conversation. I felt that the manager was aware, concerned, and sincere. It should be noted this was not my experience when I contacted Guthy-Renker -- they were extremely hostile and defensive.

I would ask that anyone who has experienced hair loss or some other adverse reaction from Wen to go to Chaz Dean's official web site and contact them either via e-mail or by phone to describe your personal experience. This will go a long way towards helping to identify the culprit and, hopefully, keep others from having to experience any bad reactions. Thanks everyone!

I couldn't agree more{#emotions_dlg.thumbup}

Simply switching from WEN to another product to see if the hair loss stops just isn't enough. Please, those who've lost hair, contact the company. If Chaz Dean/company can finally put a finger on the cause, it will only benefit us all. While I'm a WEN user who has not experienced any problems, I want to know that the product I am using is put through a test based on complaints of hair loss. That will make me feel 100% convinced I'm using the best product for me.

Thanks for posting this, barc.

I tried being patient but it took too long.

Feathers f­rom Heaven1315062710.25881 PostsRegistered 3/17/2009

betteb,

E-mailed them!!!{#emotions_dlg.thumbup1}

betteb1315062908.25315745 PostsRegistered 1/1/2008The Land of Oz
On 9/3/2011 The Dragon said:

betteb,

E-mailed them!!!{#emotions_dlg.thumbup1}

Thanks Dragon. I really hope all that have had a problem do. {#emotions_dlg.thumbup1}

,
"Though nothing can bring back the hour
Of splendour in the grass, of glory in the flower;
We will grieve not, rather find
Strength in what remains behind;" Wordsworth

cookiegal1315063420.657596 PostsRegistered 2/6/2007

If I determine that my hair loss is related to WEN, I will definitely contact them!!!! I have almost two months before seeing my dermatologist. In the meantime, I will stop using WEN altogether and see if my hair loss stops or diminishes! Then I'll ask my dr about it as well!!!

puglet11315063737.9971291 PostsRegistered 3/31/2011

Thanks again to everyone who is following-through! Kiss I just want to add. . . When you do e-mail (which I think is preferable to a phone call, because you have it in writing), please make sure you give a complete history and experience. For example, I made sure they understood that I do not use product on my hair, I do not use heat to dry my hair, I do not put my hair up in tight ponytails or hair clips, that I understood how to use Wen and found the process to be easy, I RINSED extremely well, I went to 3 medical specialists to rule out any health issues, I currently do not have any health issues nor do I take any medications, AND I have an extremely dull and boring life (LOL, but I'm serious!) and do not have any of the typical stresses that others might have to deal with. The more detail you provide, in a factual way, the better able the company will be able to investigate!

NYTrina1315072703.627327 PostsRegistered 1/11/2011

I've used WEN (SAM and CA) for years and never had any problems with hair loss.

I just started using the POM about a month ago and I started losing my hair like crazy. I'm wondering if my scalp does not like the soy in it. I cant' eat soy and avoid it like the plague.

Just a thought. For some maybe its the wheat, others the soy.

luvitall1315074659.252320 PostsRegistered 10/27/2006

Barc.... Good for you for a informative, non-judgemental post. While I am a happy, avid 5 year WEN user, I can certainly appreciate the product is not for everyone, but real unfortunate for those who have had an adverse reaction.

c_la_vee1315075458.0071832 PostsRegistered 9/2/2009
On 9/3/2011 barc said:

I experienced hair loss from Wen. I had an interesting e-mail conversation with a manager from Chaz Dean Studios over the course of several days last week. After providing my history and experience, the manager responded, "It seems like you had an allergic reaction to Wen." I asked if Chaz Dean was aware of the considerable incidence of adverse reactions to Wen and, if so, if anything was being done to address this issue. I also asked if the company had been able to identify a "suspect" ingredient(s) as far as any studies they might have undertaken.

The manager responded, "Our efforts to look into the hair loss issue began a couple of years ago when we began to see an increase in the number of on-line complaints" and that they "are aware of a number of people making this claim, however, they have not been able to replicate the condition in their own testing." He added, "Because we have not been able to replicate the problem, we are at a bit of a standstill." But, "We are doing what we can to see if there is any link." The manager also said, "It is problematic that not enough people have called the company to provide more personal information (history and experience) for investigative purposes." And, "Should we ever find a connection to ingredients in Wen and hair loss, appropriate measures will be taken."

I tried to pin the manager down as far as what might be the suspect ingredient (so that I could avoid it in the future), but the manager would not respond. The manager suggested to me that something as simple as changing shampoos may be enough to trigger hair loss, which is why the manager thinks some people may be experiencing hair loss when switching to Wen. I explained to the manager that my hair loss began several months after switching to Wen, and also that I had switched shampoos many times in my lifetime without losing hair.

All in all, I was pleased with our conversation. I felt that the manager was aware, concerned, and sincere. It should be noted this was not my experience when I contacted Guthy-Renker -- they were extremely hostile and defensive.

I would ask that anyone who has experienced hair loss or some other adverse reaction from Wen to go to Chaz Dean's official web site and contact them either via e-mail or by phone to describe your personal experience. This will go a long way towards helping to identify the culprit and, hopefully, keep others from having to experience any bad reactions. Thanks everyone!

I'm not going to contact anybody, when a product doesn't work for me I just move on so I have and I'm very happy with another product.

But I agree with you, I did really like the manager's response, they sound sincerely interested and willing to find out what the complaints are about so KUDOS to the WEN company for that, it's not every company that is going to respond that way.

PBJ1315075628.476821 PostsRegistered 7/10/2007
On 9/3/2011 c_la_vee said:
On 9/3/2011 barc said:

I experienced hair loss from Wen. I had an interesting e-mail conversation with a manager from Chaz Dean Studios over the course of several days last week. After providing my history and experience, the manager responded, <em>"It seems like you had an allergic reaction to Wen."</em> I asked if Chaz Dean was aware of the considerable incidence of adverse reactions to Wen and, if so, if anything was being done to address this issue. I also asked if the company had been able to identify a "suspect" ingredient(s) as far as any studies they might have undertaken.

The manager responded, <em>"Our efforts to look into the hair loss issue began a couple of years ago when we began to see an increase in the number of on-line complaints"</em> and that they <em>"are aware of a number of people making this claim, however, they have not been able to replicate the condition in their own testing."</em> He added, <em>"Because we have not been able to replicate the problem, we are at a bit of a standstill."</em> But, <em>"We are doing what we can to see if there is any link."</em> The manager also said, <em>"It is problematic that not enough people have called the company to provide more personal information (history and experience) for investigative purposes."</em> And, <em>"Should we ever find a connection to ingredients in Wen and hair loss, appropriate measures will be taken."</em>

I tried to pin the manager down as far as what might be the suspect ingredient (so that I could avoid it in the future), but the manager would not respond. The manager suggested to me that something as simple as changing shampoos may be enough to trigger hair loss, which is why the manager thinks some people may be experiencing hair loss when switching to Wen. I explained to the manager that my hair loss began several months after switching to Wen, and also that I had switched shampoos many times in my lifetime without losing hair.

All in all, I was pleased with our conversation. I felt that the manager was aware, concerned, and sincere. It should be noted this was not my experience when I contacted Guthy-Renker -- they were extremely hostile and defensive.

I would ask that anyone who has experienced hair loss or some other adverse reaction from Wen to go to Chaz Dean's official web site and contact them either via e-mail or by phone to describe your personal experience. This will go a long way towards helping to identify the culprit and, hopefully, keep others from having to experience any bad reactions. Thanks everyone!

I'm not going to contact anybody, when a product doesn't work for me I just move on so I have and I'm very happy with another product.

But I agree with you, I did really like the manager's response, they sound sincerely interested and willing to find out what the complaints are about so KUDOS to the WEN company for that, it's not every company that is going to respond that way.

I don't feel its about the product not working and just moving on. The problem is people having actual reactions to the product, not just not liking their results.

Poor but Gorgeous!!!!!!!!!!!!!

c_la_vee1315075825.821832 PostsRegistered 9/2/2009

I know, I am one.

Experienced hair loss with WEN, moved on and problem solved.

PBJ1315076944.4776821 PostsRegistered 7/10/2007
On 9/3/2011 c_la_vee said:

I know, I am one.

Experienced hair loss with WEN, moved on and problem solved.

I totally understand. Problem solved for you. But for the newcomer who thinks they are the "only one" experiencing problems, these posts and emails to the company may help in the long run.

I experienced major hair loss with a few products (not Wen). I reported it (as did many others) and had no choice but to move on. I have an allergic reaction to the Wen Cleansing Creme but I'm not against the product. Just may not be right for me. Its helpful to know the possible risks just like with medication, certain foods or anything else out there.

Poor but Gorgeous!!!!!!!!!!!!!

bunjetto1315077703.1132714 PostsRegistered 11/2/2006

I contacted Wen regarding hair loss and pimple like sores on my scalp. They told me that some experience allergic reaction to their product and discontinue use.{#emotions_dlg.blush} I thought maybe the menthol? But I have used menthol products with no reaction.

buyornot1315078040.452628 PostsRegistered 7/7/2008
On 9/3/2011 cookiegal said:

If I determine that my hair loss is related to WEN, I will definitely contact them!!!! I have almost two months before seeing my dermatologist. In the meantime, I will stop using WEN altogether and see if my hair loss stops or diminishes! Then I'll ask my dr about it as well!!!

wow-the DERMS must be very busy-I've seen a few people on here saying they had months to wait for an appointment. Good thing to suggest to a high schooler looking for a career!

GothiKim1315079036.397213 PostsRegistered 5/6/2008Richmond TX (outside Houston)

Barc, I'm glad you had a meaningful exchange with the Wen folks, and shared it here. It's good to know that they're open to looking into the issue instead of ignoring it! I feel for all the folks that suffered hair loss, and I wish them all a swift recovery.

I suspect that most of the hair loss cases that can't be attributed to other causes are probably allergy- or sensitivity-related. Since one can grow into and out of allergies several times during one's life, a new one can pop up any time. I grew into a whole new crop of them myself after my DD was born, when I was mid-30s.

One thing that would help anyone thinking about using Wen would be full access to the ingredient lists for each product. The Wen studio website has full ingredients posted (www.chazdeanstudio.com), but you won't find ingredient lists here on the Q. I find this lack of disclosure annoying. I shouldn't have to go hunt down the ingredient lists of beauty products elsewhere because the Powers That Be at the Q don't feel like including them. This is true of lots of beauty products sold on the Q, not just Wen, BTW...

At the very least, the Q should indicate which Wen formulas include wheat and which include soy, since those allergies are fairly common. My DD is allergic to soy, so she can't use Pomegranate or 613. I only know that those formulas contain soy because I went and did the research myself and double-checked the labels, NOT because the Q offered the info... Fortunately none of us in my house are allergic to wheat, but if my hair starts coming out in larger-than-normal quantities, I'll bop down the my allergist to get tested for that allergen first!

Perhaps we should work on the Q about the lack of ingredient listing in the Beauty department. That may go a little way toward saving some folks the heartache of buying a new product and then discovering that they shouldn't use it or have a horrible reaction to it... I'm sending an email to Customer Service today!

Kim******Peace, love, and Twilight

lovetosing1315079290.1936089 PostsRegistered 4/3/2006

I am going to tell them about my daughter's hair loss with Wen.

In the end everything will be okay, if it is not it is not the end - Jason Castro

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