In Jewelry Talk 1369059198.697 Java: sorry you had a bad experience with a repair being lost. That's what I worry about. At least with Invicta they can replace the watch with something comparable, even if it's not what you really wanted. But with the small collection of ladies styles that Renato now has, none of them is comparable to the diamond WB and diamond Beauty watches we got years ago. So, what would happen if they lost or couldn't fix a watch???? The watch they now have for repair is the diamond Beauty moonphase. I decided to send that one in first, to see how smoothly the process worked. I was planning ... Continue Reading In Jewelry Talk 1369058901.817 Merry: the email I got for the lifetime warrany was an order confirmation in Dec 2010 from info@renatowatches.com. I've found the best way to communicate with Renato these days is via email. Their site has the email addr. for CS as cs@renatowatches.com. It usually takes a few days to get a response, but they do respond. And Croton has a new repair address, it's on their web site. Continue Reading In Dooney & Bourke 1369006228.007 Let the handbag completely dry. Then take a dry soft white cloth and rub the bag. I think circular motions work best. It might take a while, but it should work. I sometimes use old, white, clean tube socks. Last edited on 5/19/2013 Continue Reading In Jewelry Talk 1369006101.51 Java: I wasn't worried about the watch being stolen, just being lost, so far from home, for so long. I don't have much faith in the administrative processes the further things stray from home. I like my treasures under my watchful eyes. I'm going to ask my watchmaker how much it will be to replace the movement. I know the movement itself isn't too expensive, except it's an ETA G15 and it might be hard to get. And that could drive up the price. Then there is the labor cost, which will be atleast $100 I'm sure. I'll have to see what he says and then decide about the other watch. I... Continue Reading In Jewelry Talk 1369005803.937 I don't know what is out there, but in my experience you need to think about 2 things when making a choice.... 1- will the underlying metal tarnish or oxidize and 2- how good is the plating. If the underlying metal tarnishes or oxidizes, it will show thru the plating and is impossible to clean. So, if you can find stainless steel base, that is your best bet. Continue Reading In Dooney & Bourke 1368994562.693 Tami: it's a great gift, and I don't have a problem with your daughter being honest and saying she would prefer a smaller version of the handbag. I know you want her to use it and enjoy it, not put it in the closet because it's too big. Good think it's still unused and you can exchange it. That's a win-win. She will love the new one and you will get pleasure seeing her use it. Continue Reading In Jewelry Talk 1368994258.437 They are all beautiful Ezzy. I'm sure the differences are more visible in person. In the photo you can see color differences, but not the differences in luster. Continue Reading In Jewelry Talk 1368994094.773 TGTBT: The lifetime warranty was supposed to cover all the Renato watches bought from authorized dealers. I never got a certificate, they never sent them. But I did save the email with the 'bill' for it. Good thing, because I had to send proof of the lifetime warranty with my repair. They have no records from the past. But they accepted my documentation as proof. I'm just uncomfortable, these are expensive diamond watches. I don't like them wandering around the world... too much chance for them to forget their way home. Continue Reading In Jewelry Talk 1368971163.503 Actually, the more I saw the XO the more I liked it. I haven't bought it, but it's growing on me. But I don't want to buy any more from Renato/XO until they get their repair service in better shape. I've been waiting 2 months for a watch to get a new movement and they tell me it will be another 8-10 weeks. And I have another watch to send in. I'm debating having my jeweler do that job (if he can get the movement), but I hate to pay the $$$ when I have the lifetime warranty. Anyway, I'm frustrated. Continue Reading
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