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NeatDesk Answers Your Questions!

by on ‎12-04-2014 01:48 PM

Here are the most frequently asked questions from our customers about the NeatDesk Desktop Organization Scanner.  Don't see an answer to your question? Post your question to this blog, below, and check back throughout the day on Monday, December 8, to have your question answered by our NeatDesk team of experts! 


Q: What operating systems are compatible with the NeatDesk?

A: Windows 7, Windows 8, and MAC OSX 10.7 or later.



Q: What is the scanned resolution?

A: 600 dpi.



Q: How fast does it scan?

A: Up to 24 pages per minute.



Q: Does it scan in color as well as black and white?

A: Yes.



Q: Do you get cables for both PC and Mac?

A: The scanner uses a universal USB cable.



Q: Is the NeatDesk Scanner wireless or does it have to be connected to a computer?

A: No, it has to be connected to your computer via the USB cable included in the box.



Q: Will scanned documents know which file to go to, i.e. recipes to recipe file, etc. or do you have to manually transfer docs to each designated file?

A: NeatDesk will automatically classify each document scanned, as a business card, receipt, or document, but you will choose the destination.



Q: Can it search for common items on many receipts?

A: Yes, all typed words are keyword searchable through our OCR technology.



Q: Can you scan photos?

A: Yes, you can scan photos but not recommended.



Q: Can you load a mix of receipts, business cards, and other documents for scanning?

A: Yes, up to 15 of each type at one time or 50 documents after removing the paper guide.



Q: How many photos can you scan at once?

A: The NeatDesk is not recommended as a photo scanner.



Q: Can this product scan written work such as kids' school work?

A: Yes, NeatDesk will capture the image of the handwritten document, but the image will not be keyword searchable.



Q: Can you combine multiple pages into one PDF file?

A: Yes, up to 100 pages into one PDF file.



Q: Will the program included add up receipts?

A: Yes, the total amount column will be automatically totaled for you.



Q: Can the stored information be kept on a removable disc?

A: Yes, you can export all scanned images to a disk or external hard drive.



Q: Can you print the information that you scan on the NeatDesk?

A: Yes, you can print to any attached printer.



Q: Can this NeatDesk scanner be used with two computers?

A: Yes, you are able to install the software on up to three computers at a time.



Q: Are you able to create your own system of organization and categories?

A: Yes, our software allows you to customize the categories, lists, and folders.



Q: Are there any additional fees to use this scanner?

A: No.



Q: Can you select a single category to view or print?

A: Yes, you can choose a single document or a full category to view or print.



Q: Does this scan two sided items in a single pass through the scanner?

A: Yes, the NeatDesk is a duplex scanner.



Q: Can you transfer or copy/paste info from the Neat database onto a spreadsheet?

A: Yes, all of the data read from your documents can be exported into a CSV file which will open in any spreadsheet program.



Q: Can you attach the scans to an e-mail out?

A: Yes, you can export to a PDF and then attach to an email.