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Here are some of the most frequently asked questions from our customers about Santa's Best Christmas Trees. 

Do you have a question?  Please post it below, and check back throughout the day on Saturday, July 19th for the answer from our Santa's Best team of experts!

Q: Where do I find replacement bulbs?

A: Each tree comes with replacement bulbs. Should you misplace them or need more, please call Santa’s Best customer service. This is a specialty bulb, please do not use ordinary bulbs bought in the marketplace.

Q: Can I use this tree with a rotating stand?

A: It is not recommended.

Q: If I shut my tree off, do I need to cycle through the functions again when I turn it back on?

A: No, both the on/off foot pedal and seven function remote have memory, so your last function when you turn off your tree will be the first function that appears when you turn it back on. Please note the functions on the remote only go forward on the remote, and not backwards.

Q: If I bought two Santa’s Best Colorado Spruce trees with seven functions can I get them to be on different functions?

A: The only way to get the trees to be on different functions is to select the function for first tree, then unplug it. Then set the function for the second tree and then plug the first back in. The remote is universal and will change the function of both trees if they are within the remote distance listed below.

Q: Do I need to have the remote in clear sight?

A: The remote may work through a wall, but the signal could be affected.

Q: What distances can my remote work at?

A: 20' without the antenna extended; 40' with antenna extended.

Q: What is the length of the plug-in cord?

A: Cord is 60"L from on/off foot pedal to plug.

Q: Where is my remote-control battery?

A: Attached to the plug in-cord in clear protective wrap.