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Here are the most frequently asked questions from our customers about the HP Touch Laptop.  If you don't see your question listed in the FAQs, post your question to this blog, below, and check back throughout the day on Saturday, November 29th to have your question answered by our HP team of experts!

Q: Does this laptop have a touchscreen? A: Yes.

Q: Does it come with an owner's manual? A: The owner's manual is available through HP Support Assistant and also at hp.com.

Q: What is the weight of the computer? A: The 15" model weighs 5.62 lbs. The 17" model weighs 6.91 lbs.

Q: How long does the initial battery charge take? A: The battery from the factory is typically 50-75% charged for immediate use. For best results, the battery should be charged overnight after first use.

Q: Will the memory card reader read SD memory cards? A: Yes.

Q: Is this Wi-Fi capable? A: Yes.

Q: Is the wireless card built in?   A: The Wi-Fi is integrated, but there is not a 4G or 3G wireless card built into this laptop.

Q: Is it Bluetooth-capable? A: No.

Q: What type of a router do I need? A: Any wireless router can be used.

Q: Can this be connected by cable to a printer? A: Yes.

Q: Can you print wirelessly from this computer? A: Yes, if you have a wireless-enabled printer.

Q: Is the operating system 64-bit? A: Yes.

Q: Can the user upgrade the memory? A: No, the memory in this laptop has been upgraded to maximum capacity of 8GB DDR3L.

Q: Can the processor be upgraded? A: No.

Q: Does it have a CD/DVD drive? A: Yes, this laptop has a SuperMulti DVD burner.

Q: Will it play and record Blu-ray discs? A: No.

Q: Do the keys light up? A: No, the keyboard does not have backlit keys.

Q: Does it have an HDMI port? A: Yes, it has one HDMI port.

Q: Can I connect this to my HDTV to play DVDs? A: Yes, you can use an HDMI cable, if your HDTV is compatible with HDMI connectivity.

Q: How do I clean outside case? A: With any dry microfiber cloth, it's not recommended to spray any type of cleaner on your PC.

Q: Where are the speakers? A: The BeatsAudio speakers are located at the back of the keyboard.

Q: Can I obtain a larger battery? A: Yes, larger extended life batteries are available direct through hp.com.

Q: Is there a docking station for this computer? A: No.

Q: Is there a TV tuner? A: No.

Q: Does this have a webcam? A: Yes.

Q: What is the megapixel level of the webcam? A: 1.3 megapixels.

Q: Does the webcam have facial-recognition? A: Yes.

Q: Can you connect a mouse? A: Yes, either a wireless mouse with a USB dongle or a wired mouse with a USB cable.

Q: Can this be used in Europe? A: Yes.

Q: What type of display does this laptop have? A: The screen is the HD BrightView LED-backlit display.

Q: Can you play World of Warcraft on this? A: Yes.

Q: Are backup discs for Windows 8.1 and other software included? A: No, backup discs are not included. You can create recovery discs at initial startup or by using HP Recovery Manager.

Q: Can you run the computer on AC? A: Yes, you can remove the battery and run exclusively on AC power if needed/preferred.

Q: Does it include a remote control? If not, can one be purchased? A: No, there is not a remote control available for this laptop.

Q: Does it have a separate numeric keypad? A: Yes.

Q: Is the warranty in-home or mail-in? A: The service is mail-in, as opposed to in-home. During your limited warranty period you get:

• 24x7 toll-free technical & limited software support assistance via online chat, email, or phone in English, French, or Spanish at 1.800.474.6836.


• Parts and labor coverage, including customer-replaceable parts, return of equipment to HP, and authorized service provider options (full details included in literature in the box).

Q: Does Windows 8.1 have voice recognition software built in? A: Yes, to learn more visit this site: http://windows.microsoft.com/en-us/windows-8/using-speech-recognition

Q: Can I scroll through different screens without having to close what I am currently working on? A: Yes, using the Windows Key and TAB button or ALT + TAB.

Q: Can you Skype with this computer? A: Yes.

Q: Does the touchpad have slide bar on the side and bottom? A: No, this is a multigesture supported touchpad, meaning you can use two fingers to pinch, zoom, minimize, or scroll. A video tutorial on how to use the touchpad is pre-loaded into the Windows 8 start screen.

Q: What is the difference between USB 2.0 and USB 3.0 ports? A: USB 3.0 is newer technology and offers data transfer rates at up to 10X faster than USB 2.0.

Q: Can you connect an external monitor? A: Yes, there is an HDMI port for an external monitor connection.

Q: What is Bluestacks?   A: Bluestacks is a software program that allows you to download and run Android apps in a Windows environment.

Q: How does Bluestacks work? A: Once Bluestacks is installed and launched on your laptop, you'll have a full-screen Android environment to work with, very similar to what you would see on an Android smartphone. All of the apps available in the Google Play Store are ready for download to your Windows laptop using Bluestacks.

Q: Do you have to have an Android device to use Bluestacks? A: No.

Q: Where can you download or purchase the Android apps? A: You download Android apps from the Google Play store.

Q: Can I download all available Android apps? A: Yes.

Q: Are there free apps? A: Yes, many of the apps in the Google Play Store are free.

Information provided by HP.