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Here are the most frequently asked questions from our customers about the LG Optimus Dynamic II Android Smartphone. Do you have additional questions? Post your question to this blog, below, and check back throughout the day, on Wednesday, March, 26, 2014 to the have your question answered by our Simply Wireless team of experts!
Frequently Asked Questions
Q: Are there minutes included with this phone?
A: Yes, this offer includes 1200 minutes, 1200 texts, and 1200 MB of data with up to 1 year of service when activated within 60 days from the order date.
Q: Exactly how do these minutes work?
A: You receive 1200 minutes to use for talking (incoming and outgoing calls), 1200 text messages for texting (sent and received) and 1200 MB of data for web browsing.
Q: Who is the carrier/network provider?
A: TracFone.
Q: Is there a model number as well as a name?
A: LG L39C.
Q: How soon do I have to add the minutes?
A: You have 60 days from the QVC order date to receive the Promotional Airtime PIN from the automated system (1-888-238-0828).
Q: Do I need to activate my phone right away.
A: You have 60 days from the QVC order date to activate service using the promotional Airtime Card
Q: Can you use the phones other features with WiFi without activating the service?
A: Certain Apps may function on WiFi, but not all. Talking and texting will not work solely on WiFi; wireless service must be activated through TracFone
Q: If the phone is returned before using all the time purchased, will there be a refund on unused time?
A: There are no refunds given on funds paid to TracFone.
Q: Is a complete Owner’s Manual included? If not, where can it be found?
A: Not included, visit TracFone for interactive tutorials: http://tracfone.deviceanywhere.com/tracfone/home.seam?custId=TFLGL39C&locale=en_US
Q: Do you use minutes if you are texting on a Wi-Fi network?
A: Yes, while connected to Wi-Fi access point you will still be deducted minutes for talking and text messages for texting.
Q: Will it work with Adobe Flash programs?
A: Yes.
Q: Can I move my existing cell phone number to the new phone?
A: Yes.
Q: If I move my phone number from a different carrier, will the unexpired minutes transfer?
A: Other carrier airtime/minutes will NOT transfer to TracFone.
Q: If I transfer my number from a different Tracfone phone, will the unexpired minutes transfer?
A: Yes, certain restrictions may apply. You must keep the existing TracFone number and select “transfer my number and service from one TracFone device to another”. Only Pay As you Go or Value Plans TracFone numbers are eligible and the number transfer must be done at time of device activation. Safelink, lifeline, Straight Talk and other TracFone programs may not be eligible to transfer to Android Device or transfer minutes/unused balances. See TracFone for complete details.
Q: Can I transfer my land line phone number to this phone?
A: Yes, please allow up to 5 days for the port to complete. You may be without service during this time. Once the port is completed, your land line phone will cease to operate.
Q: Can you make calls to Canada or Mexico?
A: Yes, visit www.tracfone.com/ild for a full listing of TracFone’s International Destination calling.
Q: Can you use the phone in Canada to call the US?
A: No. This phone will not work in other countries/overseas.
Q: Can the phone be used for international calls?
A: Yes, visit www.tracfone.com/ild for full listing of TracFone’s International Destination calling.
Q: What are the names of the countries you can call?
A: Yes, visit www.tracfone.com/ild for full listing of TracFone’s International Destination calling.
Q: Can I download Android Apps to this phone?
A: Yes.
Q: Where do you get the apps?
A: Download Apps at Google Play Store. You must have a Google/gmail account to access the Play Store.
Q: Does the phone have speech-to-text capability?
A: Yes, this phone has speech-to-text capabilities; press the microphone on the Google Search bar and tell the phone what you would like to do.
Q: What megapixel is the camera?
A: 3MP.
Q: Does it have a flash for the camera?
A: No.
Q: Is the phone 3G or 4G capable?
A: 3G.
Q: Is the phone Wi-Fi capable?
A: Yes.
Q: Can it be used as a wireless hotspot?
A: No.
Q: Can you watch videos or download music to the phone?
A: Yes.
Q: Does it support YouTube video?
A: Yes.
Q: Can you get AOL and Yahoo email on this phone?
A: Yes.
Q: Can you give different ringtones to different contacts?
A: Yes.
Q: Does it have visual voice mail?
A: No, you can download an APP for visual voicemail.
Q: Does this have voicemail & caller ID?
A: Yes.
Q: Do I get free 911?
A: Yes.
Q: Can I send and receive a picture on this?
A: Yes.
Q: Can the firmware be updated? If so, how?
A: No.
Q: Does it have a GPS app for getting directions?
A: Yes.
Q: Does this have Internet access?
A: Yes.
Q: Does it require an antivirus program?
A: Does not require, but it is recommended as any other computer device with Internet access.
Q: Does it have push-to-talk like a walkie talkie?
A: No.
Q: Is there a credit check?
A: No.
Q: Do minutes round up or down?
A: Round up.
Q: Does billing begin at the start of the ring or at the beginning of the call?
A: Beginning of the ring.
Q: Does this one price per month include all taxes and fees?
A: This is pay-as-you-go service, not a monthly service. Purchase TracFone airtime cards. Taxes and fees are additional.
Q: Are local and long distance calls the same price?
A: Yes.
Q: Is mobile to a land line included?
A: You are deducted minutes for any outgoing/incoming calls.
Q: How do you activate the phone?
A: Follow instructions in the Start Here Guide enclosed with your shipping package. Visit www.tracfone.com and select Activate Phone. If you call TracFone at 1-800-867-7183, you can activate through the automated system.
Q: Are there activation fees?
A: No activation fees.
Q: Do the airtime minutes expire?
A: Yes, see Service End Date.
Q: Are their termination fees or penalties if I stop using the phone?
A: No.
Q: Can I buy the phone cards for this phone at Walmart, CVS, etc?
A: Yes, purchase TracFone Airtime Cards.
Q: Is termination required?
A: No, there is no contract.
Q: Will it scan bar codes?
A: No, the camera quality does not have high enough resolution.
Q: How do I check my Airtime Balance?
A: You may check your balance at www.tracfone.com. Also, TracFone has launched their Account Balance App available for the Android device through the Google Play store.
- Go to the Google Play Store (you must have a Gmail account to access Google Play Store)
- Search “tracfone”
- Select the APP called “Tracfone My Account” (the developer will be TracFone)
- Click INSTALL
- ACCEPT the APP permissions
- The TracFone My Account App and Widget will download to your device
- Open the App to view your current Airtime Balance
- Add the TracFone MY Account WIDGET to one of your screens
- Click on Update Balance on the widget to receive real time airtime balance information
Information provided by TracFone.
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