In Beauty Banter, Q Did What?, Q News
I had the pleasure of once again visiting my friend Tova Borgnine at her home near West Chester, Pennsylvania, to discuss the premiere of Jewelry by Tova—featuring Diamonique® airing May 24 at 11am ET.
Tova’s stunning Diamonique jewelry is inspired from pieces in her pe... Continue Reading
Last Reply by CHI Team | in Beauty Banter, Q Did What?, TSV Talk
Have questions about the CHI Smart Volumizing Styling Iron & Travel Iron with Accessories? Submit your questions below and Lisa Marie and the CHI Smart team will be answering throughout the day!
Last Reply by oceantown | in Q Did What?, The Q We Love, Q News
We have received reports about a suspected fraudulent email claiming to be from QVC and asking customers to reply and update their information. This is spam email, known as a “phishing” e-mail, and was NOT sent by QVC. “Phishing” is the use of deception to cause you to give your personal information to an unauthorized person. The email below gives the appearance that it is from QVC.COM and it requests that customers click a link and enter sensitive personal information. We will NEVER contact you by e-mail to obtain sensitive information from you. ... Continue Reading
In Q Did What?, Q News, Music
There was a definite energy in the air as I walked through the turnstile doors. You could just feel that something big was happening tonight. The preparations were nearly complete by the time I arrived. Months of phone calls, meetings, and planning had led up to this one moment.&nb... Continue Reading
Last Reply by WaJa61 | in Q Did What?, Q News, Viewpoints
Earlier today we corrected an issue with the log-in field on our QVC Community website. We identified a similar issue with the InsideQ magazine website, which we are now correcting.
We determined that this issue was caused by a recent programming change that intermittently populated the member ID field of the log-in page with the member ID of a different person who previously logged-in to the site. We want you to know that this issue only occurred on inactive login pages, which means that users were not actually able to log-in to any QVC account from the pages where the issue occurred. Within... Continue Reading
Last Reply by oceantown | in Q Did What?, Viewpoints
Yesterday, you may have seen a sign in screen that intermittently appeared in certain Community forums and blogs. In some instances, the sign in screen included a member ID that may not have been your own. We brought the Community site down last night so we could make the necessary changes to correct the situation. We identified the technological glitch that caused the situation and fixed it.
We know that seeing another person’s member ID is not acceptable, and we are confident no other account information was exposed.
We apologize for this occurrence. Your privacy is very import... Continue Reading
Last Reply by Pqfan | in Q Did What?
Many of you may have noticed that the qvc.com login screen appeared when you were attempting to look at a particular forum or blog.
The login screen was actually inserted above all of the Community forums and blogs (if you scrolled down on the page).
We appreciate your patience while we resolve this problem.
We apologize for any concerns this may have caused you today. Continue Reading
Last Reply by Marp2 | in Q Did What?, Viewpoints, All About Handbags
Good Morning! During final testing of the ability to post photos in the forums we encountered some errors. We are working on the bugs and will be returning this function as soon as possible.
We expect to have the ability to post photos available next week.
Once the function is live, we will post another update.
We know many of you were happy to know this feature was returning. We apologize for the inconvenience of the delay, and appreciate your patience.
Have a great rest of the week!
QVC TEAM Continue Reading
Last Reply by Webbie | in Q Did What?, Q News
Back in September, we read a great comment on the blogs suggesting we move the Today's Special Value category on its own and above the others.
Thanks to bonnielu and her wonderful idea, we moved! So, come chat about all things TSV in the new forum, TSV Talk. It’s right above Beauty!
As always, we value and enjoy reading your suggestions!
Last Reply by Ccarita | in Q Did What?, The Q We Love, Q News
On November 11th we temporarily removed the ability to post links or photos into a forum discussion. Many of you have wondered if we were ever going to bring this function back (we saw the forum conversations, and received many phone calls). We see a good number of you posting photos, so we knew that the temporary removal was not going to be well received.
Today we are happy to tell you the ability to post photos and share links will be returned next week! We expect to rollout the function on Thursday December 13, 2012. If this date changes we will be sure to post another blog upd... Continue Reading
In Q Did What?, Q News
Due to a necessary maintenance, the following feature has been temporarily disabled:
- The ability to add a hyperlink in a forum post
Many of you use this feature to link to a website that is relevant to the forum topic you are discussing. This will also temporarily remove your ability to add a photo to a forum post.
Please check the Q News blog category for future updates regarding the return of this feature.
We apologize for the inconvenience this may cause, and thank you for your patience.
In Q Did What?
Thank you for your patience today as we worked to resolve the technical difficulties with our ordering processes. You should now be able to place your order using your preferred method. Please note that a few functions within our system are operating more slowly than usual or may be temporarily unavailable.
QVC Team Continue Reading
In Q Did What?
We’d like to advise using our Automated Ordering line at 800.345.1212 to place orders right now. We’re currently trying to fix some system issues which could be impacting your ordering process.
Watch for an update here when the situation is resolved.
Thank you for your patience.
The QVC Team Continue Reading
In Q Did What?
Thank you for your patience while we resolved the Community login problem.
You should now be able to login and participate in discussions within the Forums and Blogs. You may need to clear your web browser cache if you contine to experience problems related to logging in to the Community Forums/Blogs.
Please feel free to use the “feedback+/-“ icon at the top of each webpage to report any specific website issues you may be having.
QVC Team Continue Reading
In Q Did What?
We have identified an issue with our customers being able to “log in” to participate in the QVC forums and blogs today.
We are working to resolve this situation and will provide an update as soon as the problem has been corrected.
Please feel free to use the “feedback+/-“ icons at the top of each webpage to report any specific website issues you may be having.
We apologize for the inconvenience this may be causing you.
QVC Team Continue Reading
In Beauty Banter, Q Did What?
QVC recently identified and corrected a system issue which improperly resulted in free shipping choices being presented for various Auto-Delivery shipments on QVC.com. These free shipping choices were not intended to be available to customers as a self-service option. Accordingly, we corrected the system issue on April 19th. Your trust is important to us, and we apologize for any confusion created around this issue. Continue Reading
Last Reply by Abby Grace | in Q Did What?, The Q We Love, Q News
We wish you all the joy of the holidays and time spent with those special to you!
As you are aware, QVC closes our live television broadcast and employee-powered ordering and customer service departments from December 24 at 4PM (ET) through December 26 at 8AM (ET), so that our employees may enjoy time with their loved ones.
Consistent with this closure, visitors will be unable to POST new content in our forums and blogs during this same time period (12.24.11 at 4 pm through 12.26.11 at 8 am (EDT)), but will be able to read content that has previously been posted.
Please know th... Continue Reading
In Fashion Talk, Jewelry Talk, Q Did What?
Who can enter? The Backyard Makeover Contest (“Contest”) is open to legal residents of New Jersey, Delaware and Eastern Pennsylvania (all entrants must be within 100 miles of Studio Park, West Chester PA 19380) and are 21 years of age or older. Proof of legal U.S. residency and proper photo identification may be required (i.e. Valid Driver’s license, Valid State ID Card, Valid U.S. Military ID, Certified U.S. Birth Certificate, Valid U.S. Passport). Any person (and any member of his or her im... Continue Reading
Last Reply by Darlene Marie | in Q Did What?, The Q We Love, Q News
Recently, you may have noticed that your Profile Snapshot doesn’t reflect an accurate count for the number of reviews you have written or the number of questions you have answered. Unfortunately, this occurred as a result of routine maintenance on our Community site.
We’re updating the Profile Snapshot now, which will temporarily affect how your statistics display. We’re very sorry for this, and want to assure our community participants that your Profile Snapshot should reflect your accurate numbers when the maintenance issue is fixed. We expect the correction to your inform... Continue Reading
In Electronics Talk, Wellness & Health, Q Did What?
Today we redesigned the left navigation to improve how you browse from one category to another.
Click here to learn more about the recent change and provide us with feedback.
Community Update – August 30, 2011 Continue Reading
In Q Did What?
Due to a technical issue executed earlier this evening you will notice a message regarding your cookies. PLEASE DISREGARD THE MESSAGE. The message will be cleared up shortly.
Our apologies for the inconvenience. Continue Reading
Last Reply by MeganRose | in Q Did What?
We heard that some of you with Windows 7 were having issues with our Desktop Alert. We’d like you to know that these issues have now been resolved. If you still experience glitches, please let us know!
Not familiar with our Desktop Alert? It’s another way to never miss our TSVs & OTOs. Go to www.qvc.com/windeskapp to learn more.
Last Reply by best educator | in Q Did What?, Q News, Suggestion Box
Today the following enhancement was added:
STARTED BY DATE/TIME for the discussion listing pages
This enhancement will allow you to see what date and time a forum discussion began, as well as list the name of the Community member who started the thread.
We made this enhancement in response to many comments you provided to us about your Community experience.
Last Reply by CamiGirl | in Q Did What?
On air guest Oscar Dovale asked QVC to post the following response to a recent eReader presentation.
I would like to thank the QVC Community for bringing to my attention an unintentional mishap during the early Monday (11/29) morning demonstration of the e-reader. There was evidently offensive language on one of the pages that we showed, which was visible during a close up shot. I am truly sorry for this incident and take responsibility for demonstrating the wrong book download. It was certainly not my intention to offend QVC customers.
Oscar Dova... Continue Reading
Last Reply by Sookie Stackhouse | in Q Did What?, Q News, Suggestion Box
Many customers have contacted QVC to report problems with the Wish List tool. To improve the performance of the tool we needed to temporarily reduce the amount of Wish List items a customer can view.
At peak times, we may need to temporarily limit the number of items a customer can view to 200 items or less. Normally customers can save up to 500 items into a Wish List.
Don’t worry! If you are one of the few customers that had over 200 items in Your Wish List, after this peak time you will be able to view those same items again. The items that have been made temporarily inactive in your... Continue Reading
Last Reply by Rose0426 | in Q Did What?, Q News, Suggestion Box
We want to make you aware that maintenance is scheduled for our website TUESDAY, NOVEMBER 9th—from approximately 1:00 am - 6:30 am, Eastern Time. We’ve listed the areas that may be affected during this time.
QVC.com Features UNAVAILABLE During Maintenance:
Sign in with Email address (you’ll be able to Sign in with your QVC customer number and PIN, or place your order using Automated Ordering at 800.345.1212 or by calling 888.345.5788.)
Ask Us Live
Items Recently On Air
Email a Friend
My Account - Edit email/PIN & Email Subscriptio... Continue Reading
Last Reply by Rambolina | in Q Did What?
We understand that several of you had concerns about a comment Jeanne Bice of Quacker Factory made during a recent broadcast. Jeanne asked that we share the following message from her with our Community members:
Dear QVC Community,
I am sorry to all who were offended by my comment about children being bullied. It was and always is my intention to suggest that we, as people, are best served when we lift each other up. I am in no way claiming to have answers to life's tough questions. My goal is to inspire others in a positive way.
Jeanne. Continue Reading
Last Reply by Lirpa | in Q Did What?, Q News, Suggestion Box
The Session Timed Out message has been removed.
In order for you to experience the change, you will need to refresh your browser.
This can be done in several ways including closing your browser and then reopening a new page and re-navigating to the Community.
Thank you for your communication and patience on this matter.
Webbie Continue Reading
Last Reply by alwaysshop | in Q Did What?, Q News, Suggestion Box
Last week, many of you reported that you could not READ ALL MY REVIEWS.
The fix has been implemented today (July 20). If you are still experiencing a problem, the solution to the problem will correct all users by Wednesday morning (July 21).
It was very helpful that this issue had been reported by several Community members within the SUGGESTION BOX forum.
Thank you for your patience.
(Updated July 20 @ 4:00pm) Continue Reading