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Experts from Clickfree answered your biggest questions about the Clickfree 500GB Hard Drive with Android Apps & Cloud Storage.

Q: What is Cloud Storage? A: Cloud Storage is a term used for storing data remotely via the Internet. Cloud companies such as Elephant Drive provide this service.

Q: Does this copy all the files on your hard drive every time it is used?
A: It copies all of your files the first time it is used, then backs up only new or changed files and app after that.

Q: How do I get my files back out of the hard drive?
A: You can go into the options and choose Restore. It will restore from wherever you last stored your file, such as locally on the hard drive, from an SD card or from a remote cloud service.

Q: Is this mac compatible?
A: Yes.

Q: Where does the info on the Clickfree go when they download the files to a new computer.
A: Most files will go back to original location but some may be grouped in a restored file. The file will appear on your desktop and from there you can reassign to desired location.

Q: If you download two different computers will the files merge?
A: No. The computers are backed up separately and identified as such in the drop down menu.

Q: If program crashes, can you just re-install one program or do you have to re-install everything?
A: The software is one program. If you have issues it may be resolved by updating the software over the internet via the device.

Q: Can it be used for smartphones to back up files?
A: The Clickfree Android app that comes as a bonus with this item will backup everything on the smartphone to your choice of local (device memory), SD card or to cloud provider.

Q: Does it backup everything that came installed on my computer?
A: No, just files and favorite web site settings.

Q: If I buy a new PC and previously used a Mac, can I move files from Mac to Windows using the Clickfree?
A: Yes.

Respond with more questions! Our Clickfree experts are here to answer!