Thanks to all of you who are reading “At Your Service.” I really appreciate those who have put time and thought into posting comments. I just wanted to make mention that while I truly enjoy reading them, our blog format is not interactive to allow responses. Nonetheless, your enthusiasm shows just how this active, online community has become a place to deepen your relationship with QVC any time you want to.

In addition to the blog comments, I read the forums. Your chats tell us that the “Customer Reviews” for products is a VERY popular feature on QVC.com. I like that this online service of ours lets you share your actual product experiences with fellow shoppers. Taking those reviews into the forums, customers talk candidly about specific items and brands - sometimes even “live time” as a product is being shown on TV. “Reality shopping” is here.

To check out “Customer Reviews,” find the link on any item’s Product Detail page. Find out what others think of the product’s performance as well as what features they used most or least. Reviews can also touch on how colors compare to our show on TV or the photos on QVC.com.

I hear the frustration when a customer’s product review can’t be posted. Reviews that don’t meet all or part of QVC’s Product Rating & Review Guidelines cannot be accepted. Some reasons why reviews are declined are:

• a different product or retailer is also mentioned in the same review
• content is inappropriate or unrelated, or a question is asked
• the information focuses more on a service issue (like delivery or returns) rather than the product

I applaud you for taking responsibility to submit genuine, honest, meaningful information for every review. With regard to the forums, each post matters. QVC's Community is a place where each participant deserves an enriching experience respectful of each individual.

Again, thanks for reading “At Your Service.”

All the best,

Dan McDermott
Senior Vice President – Customer Services