In 2000, when I returned to the United States after running our Customer Services operations in our QVC United Kingdom division, I remember how different the Internet was. I couldn’t schedule a tee time or make a dinner reservation online.

Today, that’s completely changed. Now websites can only be competitive by catering to people’s needs to be able to take care of business instantly.

Isn’t impressive service just the way it should be? This is why we give you many ways to customize your orders, update your account settings and generally manage shopping to your liking at the Q. Whenever you need to drill down to the actual how to steps, you can find that in our Customer Service section online and that will take you into our FAQs – Frequently Asked Questions.

Here, I’m highlighting services I’m most proud of. In fact, customers have contacted me on how much time they saved or to say thanks for being able to serve themselves.

For people who thrive on maneuvering in the online world, our Order Status is your home base. Maybe you place an order, submit and confirm it, and then a few minutes later decide a different color or size would be better. No problem. As long as the status of your order is showing “In Progress,” you can still edit the item.

Just use the orange “edit” links and follow the page paths to make changes. You can also:

• change a payment method
• change the address for where the order will be shipped
• or check the status of an order or return

It’s all close at hand and in your control. For your security, you’ll always be asked to verify your email address and PIN for your customer account to access all order information.

If you find your phone is like your sixth sense, we offer many self services when you call our Customer Service line at 1-800-367-9444. You can check if an order shipped, check stock availability for an item, see if a return has been processed, cancel an order, and manage your Auto-Delivery plans and orders (see also my topic about Auto-Delivery services.) There are other serve-yourself options, too.

We’ve made these many options available to accommodate the numerous requests we’ve received. But when you need our warm, helpful Customer Service representatives, we’re here for you. Just call us at 800-367-9444 between 7 and 1 am ET, 7 days a week.

All the best,
Dan