Not too long ago my kids needed their mom’s help or mine to do anything. Then overnight, the girls became teenagers, and now I hear: “Dad, I can do it myself.” Each daughter said it with confidence, and each time I tried not to take it personally.

Many QVC shoppers echo the same request – “let us do it ourselves.” And, why shouldn’t you want that? So, we made it possible.

Now you can adjust your Auto-Delivery plans more to your liking, either online or by phone with Automated Customer Services. On QVC.com, just select your Auto-Delivery orders in Order Status to do any of the following:

• View your next estimated date of shipment or the number of days between shipments (the shipment interval)

• Change shipment frequency: on plans like vitamins or food items that ship every 60 or 90 days, you can now adjust this frequency

• Delay the next shipment date: this is especially helpful if you’ll be out of town and don’t want your next Kansas City Steaks shipment to be delivered while you’re away

• Change item options like color or size, the payment method, or the address for the next shipment

• Change the quantity for Auto-Delivery products that need to be replenished, like food, vitamins and beauty products. If you decide you no longer need the entire plan, you can cancel it here, too

Okay, I know you’re looking for the bullet point that says you can get those steaks – or wreaths or candles - sooner than the estimated delivery date. Our website gurus are really good, but this one comes down to how quickly we can obtain items from our vendors. It’s a great idea so we’re keeping it on the white board.

On our Automated Customer Services line at 800-367-9444, we’ve made these Auto-Delivery options possible:

• You can hear the next estimated delivery date of a shipment

• Change the frequency of shipments for a plan or delay the next shipment date (where applicable). There’s also an option to cancel the entire Auto-Delivery plan

As always, when you need to connect to us, our representatives are here for you. But whenever possible, we’ll give you options for services you can take care of yourself.

Let us know what you think of this self-service and what other services you would like to do yourself.

All the best,

Dan McDermott
Senior Vice President – Customer Services